Frequently Asked Questions
Are these branded watches?
No, these are custom, hand-assembled timepieces crafted using high-quality
aftermarket parts and Japanese movements unless otherwise specified. We have no affiliation with any watch brands. If you have any questions, feel free to reach out.
Can I design my own watch?
Absolutely! We specialize in bespoke, custom-built timepieces. You can fully customize every detail of your watch including the bracelet, case, dial, hands, etc. Please contact us to discuss your vision and requirements.
Does my watch come with a warranty?
Yes, all of our watches include a 12-month comprehensive warranty covering workmanship and defective parts. If you encounter any issues beyond this period, don’t hesitate to reach out—we're always here to help.
Does my watch come with a box?
All of our watches come with a complimentary donut-style portable zipper case. For a more premium option, you can explore other options on our "Accessories" page.
Do you offer worldwide shipping?
Yes, we ship worldwide. You can select your country during checkout or by visiting
our homepage and choosing your preferred options.
How long will it take to receive my order?
Orders are typically processed and shipped within 1–3 business days. Our standard
expedited shipping takes approximately 5–10 business days and is free of charge.
Can I track my order?
Yes, all orders include a tracking number, which will be emailed once the order has been shipped.
You can track your order through the 'TRACK YOUR ORDER' page on our website.
Can I cancel my order?
Yes, you may cancel your order as long as it has not yet been shipped. If you have
already received your order, you can initiate a return in accordance with our
return policy. Feel free to contact us, and we’ll do our best to assist you.
Do you offer returns/refunds?
Yes, we accept returns/refunds for manufacturing defects. If your watch arrives faulty or defective, we’ll be happy to assist you with a refund, return or exchange depending on the case.
What if the watch doesn’t fit me?
Our watches include extra links and are easily adjustable to ensure a comfortable
fit for any wrist size. If you need assistance with resizing, please reach out.
Have any other questions?
Please feel free to reach out using our Contact page or email us at contact@modixtime.com.