NEED HELP ?
Frequently Asked Questions
Are these branded watches?
No, these are custom, hand-assembled timepieces crafted using high-quality
aftermarket parts and Japanese movements unless otherwise specified. We have no affiliation
with any watch brands. If you have any questions, feel free to reach out.
Can I design my own watch?
Absolutely! We specialize in bespoke, custom-built timepieces. You can fully customize every
detail of your watch including the bracelet, case, dial, hands, etc. Please contact us to discuss
your vision and requirements.
Does my watch come with a warranty?
Yes, all of our watches include a 12-month comprehensive warranty covering workmanship
and defective parts. If you encounter any issues beyond this period, don’t hesitate to reach out,
we’re always here to help.
Does my watch come with a box?
Every ModixTime watch comes with a complimentary black pillow leather box. More storage
options can be explored on our “Accessories” page.
How can I resize the watch bracelet?
Every ModixTime watch comes with a complimentary resizing tool kit, making it easy to adjust
the fit to your wrist. If you run into any trouble resizing it, feel free to reach out to us, we’re
happy to help!
Do you offer worldwide shipping?
Yes, we ship worldwide. You can select your country during checkout or by visiting
our homepage and choosing your preferred options.
How long will it take to receive my order?
Orders are typically processed and shipped within 1-3 business days. Our standard
worldwide shipping takes approximately 5-10 business days and is free of charge, with the
exception of the United States, where shipping takes approximately 5-15 business days.
Do I need to pay any fees or customs duties?
No, all shipping fees and custom duties are covered by us, so no extra charges upon delivery.
Where's my order confirmation?
Your confirmation email is automatically sent withing 1-5 minutes of placing your order. If you
haven’t received it after 24 hours, please check your spam or junk folder first, as it may have
been redirected.
Still no luck? Feel free to contact us by email so we can verify the status of your order.
Can I track my order?
Yes, all orders include a tracking number, which will be emailed once the order has been
shipped.
You can track your order through the ‘TRACK YOUR ORDER’ page on our website.
Can I cancel my order?
Yes, you may cancel your order as long as it has not yet been shipped. If you have
already received your order, you can initiate a return in accordance with our
return policy. Feel free to contact us, and we’ll do our best to assist you.
Do you offer returns/refunds?
Yes, we accept returns/refunds for manufacturing defects. If your watch arrives faulty or
defective, we’ll be happy to assist you with a refund, return or exchange depending on each
case.
Have any other questions?
Please feel free to reach out using our Contact page or email us at contact@modixtime.com